Home >> FAQ

1.How to use E-Coupon ?

If you have a E-coupon number, just enter it in the E-coupon number field on the Shopping Cart page . Please note that these codes are case-sensitive. Click "update " to see the promotion reflected in your shopping basket. You may only use one promotion code per order. All promotion codes are available for a limited time, while supplies last and cannot be use once expired.

2.How to pay ?

Our Website is offering a wide range of payment methods, so you can find one that suits you best. Order your favorite products from our shop and then choose the way you'd like to pay:

PayPal
PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account. To make a payment through PayPal, you first need to open an account with PayPal. Please visit PayPal's official website for detailed information on how to create an account and make payments.

Telegraphic Transfer
Please pay the exact amount of your order to the following bank account. Customers are responsible for any telegraphic transfer and bank transaction fees. Remittance must be free from any commission charges by the bank.
Bank: HANG SENG BANK LTD (Swift code: HASEHKHH)
Account No.: 787-283167-883
Address: 83, Des Voeux Road Central, Hong Kong.

Please e-mail the telegraphic transfer copy to contact@debebe.com.hk or WhatsApp to (852) 54215228, stating your order number. If payment is not received within 5 working days, the order will be cancelled and we will inform you by email.

Direct Deposit

Please deposit the total amount according to the following details and then mark the order number on the Deposit Slip and e-mail to contact@debebe.com.hk or WhatsApp to (852) 54215228.
** We will not process your order if no Deposit Slip receive

Hang Seng Bank:787-283167-883 
If payment is not received within 5 working days, the order will be cancelled and we will inform you by email.

3.Why can't i receive any email after ordered ?

A lot of email service provides and email client software have filters to block junk emails but our customers told us that a lot of times these filters also blocked legitimate emails like the ones we send you. In order to ensure you receive all the e-newsletters, order confirmation and dispatch emails we send you, please follow these recommendations:

- Add contact@debebe.com.hk to your Address Book
- Avoid using webmail accounts such as yahoo.com, hotmail.com, sina.com, 163.com, etc.
- Check on any folder named "Junk", "Spam", "Filtered/Blocked", or even at the Trash/Bin folder. If you see our email there, please mark it as "not spam" or "report as not spam". There is an option to do this from the functions provided by your email account service (Yahoo!, Hotmail, Gmail, etc.).
- Report to your email service providers that you cannot receive emails from @debebe.com.hk

4. Can I change the details of my order ?

If customer insist to make changes on delivery address or ordered item , please kindly contact our Customer Service Representative by email. Once an order is dispatched, no change will be accepted. Whenever you make a change of an order, the estimated delivery date will be affected.

5.Can I cancel the order ?

We usually take care all orders within the next business day. If you would need to cancel an order, please contact us as soon as possible and specify your Order Number. A cancel order confirmation email will be sent to you after the cancellation is acknowledged. NOTE: Once an order is being packed or dispatched, it cannot be canceled by you or our customer service department.

6.How to follow the undeliverable orders?

Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, refuse to pay tax/ unable to make import declarations or parcel refused by recipient.

When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee.

We can re-ship orders that are returned to us as undeliverable or unclaimed if customer pay the shipping fee for resending parcel. * Re-shipping fee is base on the original shipping method used for your purchase.

7.Why Register as a member ?

Registering with our website will make your shopping easier and quicker. Each time you login to our website, you could check all your relevant account information such as contact address, order history and member zone page. You may edit or update this information at any time. All member information is kept private, for further details, please see our privacy policy.

You will also receive our e-newsletters and over time be entitled to participate in our special member privileges and discounts.

To register, all you need to provide is your name, email address, and a password of your choice. You can fill out the rest of your account information at your leisure.

8.How can I check the status of my order?

Normally, goods will be delivered within a few days. You can call our hotline at (852) 3480 9225 (Monday to Friday: 9am - 6pm; Saturday : 9am - 1pm) or email to us at contact@debebe.com.hk to check your order status.

9.Is/Are my online purchase order(s) officially confirmed?

No online purchase order shall be deemed to have been accepted by our website unless your online purchase order(s) is/are acknowledged and is/are confirmed by the "Order Confirmation" issued by our website.

If you have not received the "Order Confirmation" and your credit card account has been debited, please send e-mail to us with the Order Number shown in the "Order Confirmation". We will contact you and follow up your case the following working day, upon receipt of your e-mail.

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